Refund Policy

Last Updated: August 2026

Thank you for shopping with Divyaki. We are committed to providing quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing your order.

Return Eligibility

Due to the nature of our products, returns are accepted only in the following situations:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong product.

To request a return, you must contact us within 48 hours of receiving your order.

Your request should include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the outer packaging
  • An unboxing video (recommended for faster verification)

Products Not Eligible for Return

We cannot accept returns in the following cases:

  • Opened or used products.
  • Products damaged after delivery due to improper handling.
  • Requests made after 48 hours of delivery.
  • Orders placed with an incorrect shipping address provided by the customer.
  • Change of mind after placing an order.
  • Dissatisfaction based on personal preference after use.

Refunds

Once your return request is reviewed and approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are generally completed within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If your product is found to be damaged, defective, or incorrect, you may choose a replacement instead of a refund (subject to stock availability).

Once approved, the replacement order will be processed and shipped as soon as possible.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Cash on Delivery (COD)

If a Cash on Delivery order is refused without a valid reason or multiple COD orders are repeatedly rejected, Divyaki reserves the right to restrict or refuse future Cash on Delivery orders from the same customer.

Delivery Delays

Refunds or returns will not be provided for delays caused by:

  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Incorrect delivery information provided by the customer
  • Other circumstances beyond our reasonable control

Quality Assurance

Every Divyaki order is carefully checked and securely packed before dispatch to help ensure it reaches you in excellent condition.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, please contact us.

Divyaki

Email: contact@divyaki.com

We appreciate your trust in Divyaki and will always strive to resolve genuine concerns fairly and promptly.